Who this is for: Anyone who needs to find and reuse an answer your team has already written. Time: Under a minute.
Finds a previously saved Q&A pair in your Answer Bank and lets you copy the answer to use elsewhere.
In the sidebar, click Answer Bank.
In the Search saved answers… box, type a few words from the question you're looking for.
Scan the matching rows. Each row shows the question, a preview of the answer, and the date it was created.
Click a row to open the full Q&A in a side panel.
Click Copy to put the answer on your clipboard. The button briefly confirms with a check mark.
Paste wherever you need it — an email, a questionnaire, a customer doc.
If you don't see a match, the screen will say "No matching entries found" (or "No entries in the answer bank yet" if your Answer Bank is empty). Try:
Shorter or different keywords.
Searching for a specific term you expect in the answer, not the question.
Clearing the search and browsing to see what's there.
If the answer genuinely doesn't exist yet, go to Ask a Question and create it — see Create and edit Q&A pairs.
Search by the idea, not exact wording. You don't need to remember how the original question was phrased. Typing "sso" usually finds questions about single sign-on regardless of wording.
Copy, then sanity-check. Past answers can go stale (dates, version numbers, pricing). Give every copied answer a quick read before you send it.
Mark the weakest answers for a rewrite. If you search for something and the top result isn't great, make a note to improve it — see Create and edit Q&A pairs.
