Who this is for: Owners and admins whose teammates have signed up with the company's email domain and are waiting for access.
Time: Under a minute per member.
Lets you approve (or reject) people who signed up for AnswerPath with your organization's email domain and need a human to let them in.
When someone signs up for a new AnswerPath account using an email that matches your organization's domain (e.g. @yourcompany.com), AnswerPath holds them as a pending member rather than letting them straight in. They see an Awaiting Approval screen and are told "An administrator will review your request shortly."
If you want these people approved automatically without human review, set up Auto-approve by domain. Otherwise, approve them here.
In the sidebar footer, click Settings.
Go to the Organization settings page.
Find the Pending Member Requests section ("Users who signed up with your organization's domain are waiting for approval").
If no one is pending, you'll see "No pending member requests / New users with matching email domains will appear here."
Otherwise, each request is a row showing:
The person's display name or email
"Requested [date]" — when they signed up
Two buttons: Reject and Approve
Click Approve. The user now has access as a Member (the default role). They'll be able to sign in and use AnswerPath immediately.
To change their role afterwards, use the Organization settings.
Click Reject. The user doesn't get access. They won't be automatically notified, so if you're rejecting someone who was actually expected, tell them separately — they may need to sign up with a different email, or you may need to invite them directly instead.
Approve when:
You recognize the person as a teammate
Their email domain matches and the display name looks right
You were expecting them
Reject when:
You don't recognize the person
The email domain matches but the account looks suspicious (unusual display name, no context from your team)
Someone signed up in error
If in doubt, ask the person directly before approving. A pending request is harmless; an approval gives access to your documents and Answer Bank.
Clear the list regularly. Pending requests expire the user's patience, not their access — someone waiting to join likely pings you on Slack instead. Check this list at least weekly if you get frequent signups.
If you approve the same domain every time, switch to Auto-approve by domain. Less work, same outcome.
Watch for look-alike domains. yourco.com is not the same as yourc0.com. Double-check before approving.
