Who this is for: Owners updating the credit card, billing email, or invoice details on their AnswerPath subscription. Time: 2–3 minutes.
Opens the secure payment portal where you can update your payment method, billing address, and download invoices.
Only the owner of the organization can do this.
In the sidebar footer, click Settings.
Go to the Billing page.
On the Current Plan card, click Manage Subscription. (For invoices specifically, you can also click View Invoices — both buttons take you to the same portal.)
You'll be taken to our secure payment provider (Stripe), where you can:
Update your credit card or payment method
Change the billing email and address
Download past invoices and receipts
Manage the subscription itself (upgrade, change seats, cancel)
Changes you make here apply to AnswerPath automatically. When you're done, close the portal tab and return to AnswerPath.
Add your new card in the portal.
Set it as default.
Remove the old card once the new one is working. (Keep the old card until at least one successful charge happens on the new one, in case of typos.)
Invoices and payment-failure notices go to the billing email. It's worth using a shared address (e.g. [email protected]) rather than a personal one, so the right people see things when they arrive.
If a charge fails (expired card, declined, etc.):
You'll get an email from the payment provider with the reason.
Come back to Manage Subscription and fix the payment method.
Retry the charge from the portal, or wait — the provider will usually retry automatically.
If your organization's access is paused because of a failed payment, fixing the card and letting the charge succeed will restore access automatically.
Use a shared billing email. Personal emails cause outages when that person is on holiday and the card needs updating.
Renew ahead of expiry. Card expiring next month? Update it today. Late updates cause awkward access blips.
Keep invoices for your records. Download and file them as you go rather than hunting them down at tax time.
