Who this is for: Anyone new to the Context Hub, or deciding what to put in it.
Time: 3 minutes.
The Context Hub is your company's knowledge base inside AnswerPath. When you ask a question or run a questionnaire through QuickTurn, AnswerPath looks here first to draft an answer. The better the material in your Context Hub, the better the drafts.
Open Context Hub in the sidebar. You'll see three tabs across the top:
Overview — at-a-glance stats and the documents that have been most useful lately.
Add — where you put new material in. Three sources are supported: file uploads, websites, and cloud storage connections.
Manage — the searchable list of everything currently in your Context Hub, with processing status.
Anything AnswerPath can read and index:
Files you upload directly — PDF, DOCX, DOC, TXT, MD, XLSX, or CSV.
Websites you ask AnswerPath to crawl by pasting a public URL.
Cloud storage connections to Google Drive, OneDrive, and similar providers.
Each item shows up on the Manage tab with a Status of Processing, Completed, or Failed. Only Completed documents are used in drafts.
When someone asks a question, AnswerPath searches your Context Hub for the most relevant passages across all your documents and websites, then uses those passages to draft an answer. It also shows the sources so you can verify where the information came from.
Drafts only pull from your Context Hub. Other organizations can't see your documents, and you can't see theirs.
Start small and real. Five strong documents (security overview, product FAQ, pricing page, standard SOW, compliance one-pager) beat fifty dumped PDFs.
Keep it current. Out-of-date documents produce out-of-date drafts. Remove or replace anything stale — see Organize documents.
Check document status before asking questions. A document stuck on Processing isn't in your drafts yet; a Failed document needs to be re-added.
