Who this is for: Anyone trying to improve the quality of AnswerPath's drafts.
Time: 4 minutes.
AnswerPath drafts answers by searching your Context Hub and using what it finds. If the Context Hub is thin, stale, or contradictory, the drafts will be too. A small amount of deliberate curation pays off every time anyone on your team asks a question.
Clear and factual. One page of plain facts beats ten pages of marketing copy.
Focused. A document that covers one topic well ("Data retention policy") produces cleaner matches than a catch-all doc ("Everything about security").
Current. Dates, version numbers, pricing, and named people all drift. Anything that's wrong in your Context Hub will end up in a draft.
Plain prose. Text and simple tables work great. Dense layouts, images, footnote-heavy PDFs, and scanned documents are harder to extract cleanly.
Slide decks with lots of visuals and little text.
Scanned PDFs (images of pages, not real text).
Very long, very general PDFs that cover everything and commit to nothing.
Two versions of the same content ("Securityv3final.pdf" and "Securityv3final_FINAL.pdf").
Draft or internal-only material you wouldn't want appearing in an answer to a customer.
If you're standing up a Context Hub from scratch, these five cover most common questions:
Security / trust overview — where data is stored, encryption, compliance certifications.
Product one-pager — what the product does, who it's for, key features.
Pricing and packaging — plans, limits, what's included.
Standard SOW / contract terms — SLAs, payment terms, termination.
Product FAQ — the 20–50 questions your team hears most often.
Add from there as you learn which questions your drafts are weakest on.
Prune as you go. When you replace a document, delete the old version. Don't leave both.
Close the loop. When a teammate edits a draft heavily, that usually means a document is missing or wrong. Update the Context Hub while it's fresh.
Watch the sources. Every draft shows which documents it drew from. If the same weak document keeps getting cited, replace it.
Quarterly review. Once a quarter, open the Manage tab, sort by date, and skim. Anything that references an outdated version number, deprecated feature, or former employee goes.
