Who this is for: Anyone seeing AnswerPath drafts that are inaccurate, vague, or missing important information.
Time: 5–10 minutes to diagnose.
A bad draft almost always traces back to one of four things. Work through them in order — the first cause is the most common.
If the information needed to answer the question isn't in your Context Hub, AnswerPath can only guess. A confident-sounding wrong answer often means "the model tried to infer something the documents didn't actually say."
Check:
Open the draft and look at the sources it cites. Are they the right documents for this question?
If the sources are weak (wrong topic, old version, unrelated page), AnswerPath didn't have better material to work with.
Fix:
Add a document that actually answers this class of question.
If the right info is scattered, pull it into a short, focused doc ("Data retention — 2026") and upload that.
Old documents produce old drafts. A common failure mode: your team updated the product, but the v1 security overview is still in the Context Hub and the draft is quoting it.
Check:
Open the cited sources. Do they still reflect reality today?
Fix:
Upload the new version.
Delete the old version. Don't leave both — two versions of the same fact will pull drafts in two directions.
See Organize documents.
If two documents disagree, AnswerPath will pick one — and you might not like which one it picks.
Check:
Search the Context Hub for other documents on the same topic.
If you find an internal draft and a published version covering the same ground, that's a red flag.
Fix:
Keep one source of truth per topic. Archive or delete the rest.
If there's a legitimate reason two documents exist (e.g. regional differences), make that explicit in the document titles and content so the draft can cite the right one.
Some questions genuinely don't have an answer in your Context Hub — they need a human.
Examples:
Deal-specific terms you wouldn't publish in a doc.
Questions about a customer's specific setup.
Forward-looking statements about the roadmap.
Fix:
In QuickTurn, hand the question off via Ask a colleague.
Outside QuickTurn, edit the draft directly with the right answer and save it so future drafts can draw on it.
Low confidence score on the draft? That's AnswerPath telling you it isn't sure. Treat those rows as Needs Review before anything else.
Is the document's status Completed? On Context Hub → Manage, documents marked Processing aren't yet in drafts. Documents marked Failed aren't being used at all.
Did you just upload the source? Sometimes a draft was generated before the new document finished processing. Re-generate the answer after the status shows Completed.
If the draft is wrong because… | Fix… |
|---|---|
Your Context Hub is missing info | Upload a new document and re-generate. |
Your Context Hub has a stale doc | Replace the doc and re-generate. |
Two docs disagree | Pick one source of truth; remove the other. |
The answer is one-off / deal-specific | Edit the draft directly in the project or QuickTurn. |
The first three fix the draft and every future one. The fourth only fixes the current one — but sometimes that's the right call.
Don't argue with drafts. Fix the knowledge, not the wording. A weekly 10-minute triage on your Context Hub pays back hours in the next RFI.
Track what keeps going wrong. If the same topic produces bad drafts repeatedly, that's a concrete signal: your team needs a better document on that topic.
Use the Answer Bank for canonical phrasing. Once a question has a genuinely good answer saved, AnswerPath reuses it — so it's worth the effort to get the wording exactly right once.
