Who this is for: Anyone whose document, website, or questionnaire wouldn't upload. Time: 2–5 minutes.
Common causes:
Unsupported file type. The Context Hub accepts PDF, DOCX, DOC, TXT, MD, XLSX, CSV. Anything else (RTF, PPTX, PAGES, etc.) needs converting first.
Scanned PDF. A PDF made of images rather than real text can upload but won't produce good drafts. Re-export as a text-based PDF from the original source, if possible.
Very large file. Very large documents take longer to process and can time out. Split into smaller, topic-focused documents.
Already exists. If you see the same document already in the list, it uploaded earlier — check Context Hub → Manage.
What to do:
Open Context Hub → Manage and filter to Failed. Delete the failed row.
Re-upload. If it fails again with the same file, the file itself likely has an issue — convert or simplify it and retry.
See Upload documents.
Common causes:
The URL is behind a login. AnswerPath can only crawl public pages. If the URL requires a sign-in (Notion workspace, private Google Doc, internal wiki), upload the content as a file instead, or connect the underlying tool via Integrations.
The site blocks crawlers. Some sites actively block automated requests. If crawling keeps failing, paste the content into a text file and upload that.
Rate limited. You may see "Rate limit exceeded. Please try again in a moment." or "Rate limit exceeded. Retrying in [X] second(s)…". Wait and try again.
You'll see a summary like "Imported 12 of 15 file(s)" with any failures listed, for example "Failed to import 1 file(s): document.pdf: Access denied".
Common causes:
Access denied. The account you connected doesn't have permission to read that file. Either change sharing in the source tool, or reconnect with an account that has access.
Unsupported format inside the folder. Files that aren't supported document types are skipped.
Connection lost. If the provider card shows Needs Reconnection, the token expired. Reconnect from Settings → Integrations.
See Integrations.
Common causes:
Wrong file type. QuickTurn accepts .xlsx, .xlsm, .csv. Word or PDF won't work — copy the questions into a spreadsheet first.
Over 10 MB. The limit is 10 MB. Usually a file is this big because of images or heavy formatting. Save a lean copy as .xlsx or .csv.
AnswerPath couldn't find questions. You'll see "Analysis failed. Please go Back and try uploading again." Check that your file has a clear column of questions in plain text — not merged cells, images, or a dense narrative layout.
Expected questions but found fewer. If you see "Questions failed to load / Expected X questions but only Y were found. This questionnaire may need to be re-uploaded.", delete and re-upload.
Try a different browser. Some browser extensions interfere with uploads.
Check your connection. Slow or flaky internet can make uploads time out.
Wait and retry. Transient failures are real. An upload that failed once often succeeds on the second try.
Simplify the file. A re-save of the original file, without heavy formatting, fixes a surprising number of upload issues.
Still stuck? See Contact support. Include:
The kind of upload that failed (Context Hub / website / integration / QuickTurn)
The exact error message
The file name and type, size, and (for websites) the URL
